First, check the following.
- Check that the USB-C cable is plugged in on both ends.
- Check that the 3-pin plug adapter voltage is 5V 2A.
- Check that the 3-pin plug adapter is plugged in, and that power is on at your main switch.
- Ensure that you’re using a certified USB-C cable.
- Press and hold the power button on your remote.
If you find that your Popsical still does not turn, send us an email at firstname.lastname@example.org and we will get back to you as soon as possible.